VELAR CAPITAL · Contacts
Contacts and support at VELAR CAPITAL
There is one public channel — email. The second route is a request from the account: the answer appears in the same thread and the status is visible in the «Support» section.
Contact channels
Support email
Write from the address the account is registered to: that lets us find it without extra questions.
Account access, operations, data and verification documents.
Telegram
No public channel or bot
If someone messages you in the name of the platform in a messenger, it is not support. Check the sender address.
Account
A request from the account joins the same queue; the answer appears in the thread.
Response time
- The first reply to an email comes within four working hours.
- A decision on a withdrawal request — within twenty-four hours.
- An appeal against a rejected request — fourteen days from the decision date.
These are queue and review times, not a promise of an on-chain transfer: no blockchain transfers are executed right now.
Operator details
What to include in the email
- The account address or identifier — but never the password.
- The operation or request number, if you have one.
- What you have already tried: sign-in, password reset, repeating the operation.
- A screenshot of the error without personal data or secrets.
Documents and data
Data rights and retention periods are in the privacy policy. Checks and country restrictions are in the AML/KYC document. Risks and payout limits are in the full risk disclosure.